Q&A

Frequently Asked Questions

Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.

Is it possible to change my date?

Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.

Tell me more about your cancellation policy.

Any events rescheduled within 90 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.

How does the billing process work?

To secure your booking, we request a 10% down payment with the remaining 90% to be paid 90 days prior to your event.

What is the process for managing guest invites?

Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.

Can I receive a receipt for my order?

Absolutely! Feel free to reach out to our dedicated customer service team with your order number.

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Wedding Package FAQs

Q: What’s included in your wedding packages?

A: We offer four wedding packages:

• Simple Garden Theme (£800) – Includes 17 low centerpieces

• Rose Garden 1 (£1500) – Includes top table gold arch, centerpieces, backdrop, and trees

• Rose Garden 2 (£2500) – Designed for 150 guests

• Rose Garden 3 (£3500) – Accommodates 200 guests

Additional options include our Vintage Gold Rimed Bohemian Dinnerware (£1275)

Q: Do you offer SDA member discounts?

A: Yes! SDA members receive special pricing on select wedding packages:

• Simple Garden Theme: £750 (£50 savings)

• Rose Garden 2: £2300 (£200 savings)

• Rose Garden 3: £3200 (£300 savings)

Church Decor FAQs

Q: What are your church decoration options?

A: We offer four church decor packages ranging from £400 to £1000, each providing increasingly elaborate decoration options. All packages include setup and removal.

General Service FAQs

Q: What are your operating hours?

A: We’re available:

• Monday–Friday: 9:00 AM–5:00 PM

• Sunday: 11:00 AM–3:00 PM

• Contact us at 07507974838

Q: What’s included in the setup service?

A: All our packages include complete setup, delivery, and pickup services. We also provide a complimentary second photographer for all packages.

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Corporate Event FAQs

Q: What corporate event packages do you offer?

A: We offer four distinctive corporate packages:

• Business Stage Theme (£400) – Perfect for presentations with Emily theme decor

• Afternoon Business Tea (£775, £750 for MWN members)

• Business Conference Event (£2000, £700 for MWN members)

• Business Dinner Event (£3500, £2500 for MWN members)

All packages include setup, delivery, and pickup.

Q: Are there any membership discounts available?

A: Yes! MWN (Membership Women Network) members receive special pricing on our corporate packages, with significant savings particularly on our Conference and Dinner events